FAQ's

Our eBooks are electronic versions of the printed books with additional searchable functions. They are in flip book format and are hosted online and can be accessed at anytime- viewable from school or home. We offer a one year subscription with unlimited simultaneous user access.

Our eBooks have many features to enhance a student’s reading experience. • Table of Contents: Most of our eBooks include an interactive table of contents. By clicking on each link, you will be taken to that page. • Bookmarking: Users can “bookmark” eBook pages with short notes. To do so, navigate to the page you want to bookmark, and then click on the bookmark icon in the lower left hand corner of the page. Type your short note in to the space provided and click “Add.” These bookmarks are saved as “cookies” on the computer the book is opened on, so the bookmarks do not stay with the book; they will only be visible if the book is opened on the same computer. • Thumbnail View: Every eBook includes a thumbnail view of each page in the book. Clicking on a thumbnail image will take users to the corresponding page. • Fullscreen View: Every eBook includes the option to view the page at full screen. Look for the icon along the bottom of the eBook. To return to the regular view, click the Esc button on your keyboard. • Search: Our eBooks are searchable by keyword. Along the top of the eBook page, you will find a search bar. After you enter your search term and hit the Enter/Return key, the search results will appear along the left hand side of the eBook screen. Users can click on each result to go to the page that includes the result. The search term will be highlighted on the page. • Page Navigation: The arrow icons in the lower right hand corner of the page allow users to navigate through the book page by page or jumping from the cover to the back page. The arrows at the left /right of the book pages also allow navigation from page to page. Users can also “grab” a page corner with their mouse and pulling it across their screen, thereby “turning” the page.

You can access your eBooks 24 hours a day, 7 days a week, on any computer with an Internet connection. Multiple users can simultaneously view the same books. Simply open a web browser, go to this site, and log in: http://my.bigtimbermedia.com/norwood A general username and password will be created for your digital library for distribution to students or patrons. There is also an administrative login for the account administrator’s use only. Your users can access all Norwood House Press eBooks simultaneously so they don’t need to be checked out. Users can have 24/7 access to your Norwood House Press eBooks from any computer with Internet access, whether at school or at home. When kids access the eBooks from home, they will need to be authenticated through your library’s website or OPAC, or through the username and password for your library. The eBooks are non downloadabe and can only be viewed online in a web browser. This means you will not need to download or manage the eBook files.

Yes, we offer two other authentication options for qualifying customers. IP authentication: If we add your school’s IP address or range to your account, students who access your Big Timber Media library from the school building will automatically be logged in and will not have to enter a username and password. This is a great option for schools that have eBook links available online, but not on a password-protected site. PLEASE NOTE: • IP authentication is not an access option for schools in districts that use a shared public IP address. If you are unsure, please consult your technical staff. • IP authentication does not work remotely (from home). Referring URL authentication: If your school has a secure password-protected site, we can put the URL of your site on our list of approved URLs, and any time a student clicks on a Big Timber Media hosted link from your site - regardless of whether they are at school or at home - they will be automatically logged in. PLEASE NOTE: • The referring URL must be a password-protected site that is accessible only by students that attend your school building or patrons of your library branch. Our books are sold as a site-license and cannot be accessed by other schools in your district.

There are four authentication options: • Username and Password: Everyone at your library will use the same username and password. You can request a specific username/password when you set up an account. • IP Address Authentication: If you provide us with your school’s IP address range, students and teachers who access Norwood House Press eBooks from your building will automatically be logged in and will not have to enter a username and password. • Referring URL: If your school has a secure password-protected site and you provide us with the URL, students will be automatically logged in when they click on a Norwood House Press link from your site, whether they are at school or at home. Norwood House Press will provide logos or cover images for your website upon request. • MARC Records: If you provide the information for IP Authentication or a Referring URL, students can access the eBooks directly from a link in the MARC records in your library’s online catalog. If no IP Authentication or referring URL is provided, users will be redirected to a log-in screen when they click on the link in your online catalog.

Yes, MARC records are available for all Norwood House Press eBooks. To order MARC records, please contact us at customerservice@norwoodhousepress.com or (866) 565-2900 before or after you place your order.

Our eBooks use Adobe® Flash® Player, and can be used on a Mac or PC platform. Required software for this product is Flash Player 9 or higher. A minimum of 128 MB of RAM is recommended. The following browsers are supported: Microsoft Internet Explorer 7.x, Firefox 3.x, Safari 5.x, and Chrome 5.x or later. Our eBooks also have corresponding mobile files that are compatible with Apple’s iPad , iPhone, and iPod Touch. The eBooks also work on Apple’s iPad , iPhone, and iPod Touch, as well as Android-based devices that support Flash, such as the Nook Color. However, they do not work on most e-reading devices, such as the Amazon Kindle. If you’re wondering about a specific device, please contact us for a free trial so you can test the eBooks on your device of choice. Our eBooks are also SMART Board compatible, but they are not SMART Board certified, since they were not built using Notebook software. This means there will be some functionality that a SMART Board offers that will not be available. The eBooks are compatible with whiteboards as well.

Our eBooks are sold as a site-license subscription. That means any students or teachers of your school may access them at school or at home. However, the eBooks may not be shared with students or teachers at other schools, not even those within your district.

No, users cannot print, copy, or paste the pages.

You order Norwood House Press eBooks just like you would order any of our other books - via our website, phone, fax, mail, email, or by calling your local sales rep. You will be sent a form to set up a customer eBook account and from there the eBooks will be available within 2 days.

Prices listed on the website and in the catalog are for single-building site licenses only. For information on renewal pricing or quantity discounts, please email customer service at customerservice@norwoodhousepress.com or call us at (866) 565-2900.

An account administrator can download usage statistics, add or change usernames and passwords, and update other account information. When logging in, an account administrator will see a link in the top bar that says “Manage My Account.” Clicking on that link will lead them to these options.

First, log on using the account administrator credentials. Then click on “Manage My Account.” Scroll down to “Activity Report.” Put dates in the “Date Start” and “Date End” fields, and then click on “Run Report.” Note: This tool began collecting data September 10, 2011. If you need data from before that date, please request it by e-mailing us at customerservice@bigtimbermedia.com. The usage reports include the number of visits for title by each user within the account (i.e. administrator vs. student logins). It also includes information on where the title was accessed, geographically, based on the users’ IP address. Please note that we cannot capture the number of pages turned within each book by user.

Please contact Big Timber Media with technical questions at 952-2-EBOOKS or e-mail customerservice@bigtimbermedia.com. They will return your call or email within one business day. For all other eBook questions, please call Norwood House Press at 866-565-2900 or email us customerservice@norwoodhousepress.com.

Authorized Use A standard site license for Norwood House Press Web-Hosted eBooks provides access for authorized users in a single building at a single location only. For school libraries, authorized users include the administration, faculty, staff, students, and parents of students; for public libraries, authorized users include the staff and residents of the locality that funds the library. These authorized users may access Norwood House Press eBooks from the institution or from remote locations with proper authentication. Users may not share their institution’s username and password with any individual who is not an authorized user. Norwood House Press reserves the right to terminate your access to the licensed materials without refund if these terms are violated. Norwood House Press will not terminate the site license without first notifying the institution of use violations and giving the school or library the opportunity to resolve any violations. Copyright All eBooks are copyrighted by Norwood House Press. No transfer of copyright is made by the site license. You may not sell or transfer the licensed materials. Web Hosting Norwood House Press will guarantee to host the eBooks online in the current platform for a minimum of 1 year after purchase. Norwood House Press reserves the right to change or upgrade the eBook product by either transferring/upgrading the eBooks to a new digital platform, or, if this is not possible, ending the hosting service and the end of the subscription.

Our eBooks work on Apple's iPad, iPhone and iPad Touch as well as Android-based devices that support Flash, such as Nook Color. They do not work on e-reading devices such as the Amazon Kindle. If you are wondering about a specific device, please contact us for a free trail so you can test the eBooks on your device.

With orders over $350, ground shipping is free. It is 10% of the total order for orders less than $350, with a minimum chage of $5.00.

For orders over $350, automated and card kits are free. Additional items, such as extra barcodes or reading program labels are billed on an individual basis. For additional information, please see our library processing form at checkout. You must be a registered member to order Library Processing.

In order for your organization to use a Purchase Order as a payment method, you must register as a member. During the registration process, you will request the ability to use a purchase order. Norwood House Press will require verification from you on your status as an organization via an email and then authorize the ability to use purchase orders for your account. You may want to register and get authorization prior to placing an order. You can also do this during the order process although there will be a short delay and you will need to save your order temporarily. We recommend registering prior to placing an order.

Organizations outside of Illinois are not charged sales tax. In order for your organization to be tax exempt in Illinois, you must register as a member. During the registration process, you will request tax exemption. Norwood House Press will require verification from you on your status as a tax exempt organization via an email and then authorize your status. You may want to register and get authorization prior to placing an order. You can also do this during the order process although there will be a short delay and you will need to save your order temporarily. We recommend registering prior to placing an order.

Thank you for your interest.  Norwood House Press does not accept manuscripts or product ideas from authors. Unsolicited materials that we receive will not be returned.

Yes, Norwood House Press and its manufacturers comply with the regulations and requirements of CPSIA.  Each book is coded to identify its manufacturing process and criteria.'

Norwood House Press created a Corporate Responsibility Program in 2011. Its initial goal was to assess what the company deemed as important in the discussion of Corporate Responsibility. During the course of the year, we determined that the following was an important aspect of our corporate responsibility and personality and therefore would be publicized in the workplace and on our website: Norwood House Press Corporate Responsibility Statement As a producer of educational books for children, we do not separate corporate responsibility from our business. One of the objectives in our business strategy is, “Care for our people and our planet, and help to educate and inspire children. Every person working for or associated with Norwood House Press has a role in achieving this objective, whether they write or design our books, work in factories that print and store our books, or interface directly with our customers or suppliers. Our employees’ ongoing focus on this creates value for society. Care for our people and the planet. We work to cultivate a safe, respectful, and ethical work environment that enables employees and contractors to thrive both on the job and in their communities. Our contractors use safe and approved materials and methods for creating our books and are expected to treat their employees in a respectful and dignified manner. We strive to make our products and our workplace environmentally friendly. Educate and inspire the next generation. We publish books that educate, inform and entertain young people. This includes books on science, language arts, sports and reading. We believe it is important to have a society that is overwhelming literate and that it is an important step against poverty and desperation. By incorporating corporate responsibility into our strategy and objectives, we manage our business more effectively and identify ways to apply our publishing expertise to benefit the environment and society. Our focus on responsible business practices helps us mitigate risks, reduce costs, protect our brand and identify new opportunities. The backbone of our corporate culture encompasses our values which include: Excellent Customer Service, Discipline, Quality Work, and Being a Great Place to Work. These values define who we are and how we act as employees and as a company. They move us forward toward common goals—in both business and corporate responsibility. We are committed to operating with transparency, as it holds us accountable and encourages dialogue with our employees and others. We are committed to building relationships and partnerships with external organizations to help improve our performance and increase the impact of our programs and initiatives. Patti Hall President and Owner

NORWOOD HOUSE PRESS CODE OF CONDUCT: 1.) Norwood House Press holds itself to the highest ethical standard at all times with its employees, customers and suppliers. We are honest and transparent. 2.) Employees are also held to the highest standard of ethical behavior. 3.) Discrimination by race, creed, gender or age is not tolerated. 4.) Harassment of any kind is not tolerated. 5.) Alcohol and Drug use is prohibited at work. 6.) We recognize the right for employees to organize and bargain collectively. 7.) Employees have the right to work in a safe, clean environment that meets state and federal agency regulations. 8.) Norwood House Press has minimum age requirements for its employees and suppliers. 9.) Norwood House Press strives to pay a fair and unbiased wage and offers overtime when applicable and paid time off for vacations, holidays and sickness. 10.) We strive to have the most accurate and unbiased information in our products.